tag:status.quadency.com,2005:/historyQuadency Status - Incident History2024-03-19T04:49:24-04:00Quadencytag:status.quadency.com,2005:Incident/179462992023-07-31T11:46:21-04:002023-07-31T11:46:21-04:00System Upgrade<p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>11:46</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>10:57</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>10:56</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.quadency.com,2005:Incident/162481222023-02-24T12:24:17-05:002023-02-24T12:24:17-05:00Backtests Historical Data<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>12:24</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>12:23</var> EST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>17:40</var> EST</small><br><strong>Update</strong> - We are aware of backtests sporadically failing on certain timeframes. The team has identified the issue and is currently implementing a fix.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>06:32</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.quadency.com,2005:Incident/141663122023-01-09T06:40:13-05:002023-01-09T06:40:13-05:00Api Binance Connection Updates<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>06:40</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>08:09</var> EST</small><br><strong>Identified</strong> - Binance recently made changes to their API connectivity rules without prior notice. Quadency's dev team is working on implementing a fix as soon as possible.</p>tag:status.quadency.com,2005:Incident/157433662022-12-30T17:00:35-05:002022-12-30T17:00:35-05:00System Upgrade<p><small>Dec <var data-var='date'>30</var>, <var data-var='time'>17:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>30</var>, <var data-var='time'>07:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>30</var>, <var data-var='time'>06:59</var> EST</small><br><strong>Scheduled</strong> - Quadency systems are getting major upgrades. Thank you for your patience while we work on enhancing your trading experience.</p>tag:status.quadency.com,2005:Incident/157409082022-12-30T04:45:35-05:002022-12-30T04:45:35-05:00Systems Upgrade<p><small>Dec <var data-var='date'>30</var>, <var data-var='time'>04:45</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>18:45</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>18:40</var> EST</small><br><strong>Scheduled</strong> - Quadency systems are getting major upgrades. Thank you for your patience while we work on enhancing your trading experience.</p>tag:status.quadency.com,2005:Incident/157377382022-12-29T18:00:33-05:002022-12-29T18:00:33-05:00System Upgrade<p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>18:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>10:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>07:43</var> EST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.quadency.com,2005:Incident/113433392022-10-01T17:34:09-04:002022-10-01T17:34:09-04:00Platform Loading Issues<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>17:34</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>17:20</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.quadency.com,2005:Incident/111522722022-09-16T09:57:08-04:002022-09-16T09:57:08-04:00Platform Loading Issues<p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>09:57</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>09:57</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>09:12</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.quadency.com,2005:Incident/103587512022-06-20T08:00:44-04:002022-06-20T08:00:44-04:00Scheduled Maintenance<p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>08:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>07:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>06:38</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.quadency.com,2005:Incident/98953502022-05-02T08:20:23-04:002022-05-02T08:20:23-04:00Scheduled Maintenance<p><small>May <var data-var='date'> 2</var>, <var data-var='time'>08:20</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>07:20</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>07:18</var> EDT</small><br><strong>Scheduled</strong> - The platform will be unavailable for about 1 hour, however, bots will continue to operate without disruption.</p>tag:status.quadency.com,2005:Incident/91539662022-01-24T14:37:38-05:002022-01-24T14:37:38-05:00Platform Loading Issues<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>14:37</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>13:13</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>12:42</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.quadency.com,2005:Incident/87823392021-12-07T18:00:43-05:002021-12-07T18:00:43-05:00Platform loading issues due to AWS outage<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>18:00</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>11:37</var> EST</small><br><strong>Investigating</strong> - We are currently monitoring the situation with AWS (our cloud provider) outage. Updates will be provided as we investigate.</p>tag:status.quadency.com,2005:Incident/87353322021-12-01T15:31:59-05:002021-12-01T15:31:59-05:00Website and platform inaccessible<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>15:31</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>15:22</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>14:15</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>14:03</var> EST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.quadency.com,2005:Incident/84073722021-11-06T12:54:46-04:002021-11-06T12:54:46-04:00Maintenance and upgrades<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>12:54</var> EDT</small><br><strong>Resolved</strong> - Website and platform maintenance is complete.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>11:14</var> EDT</small><br><strong>Identified</strong> - The team will be performing some maintenance and optimizations to the website and related content services. Platform functionality and bots are not affected.</p><p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>19:40</var> EDT</small><br><strong>Investigating</strong> - We are currently performing some updates that require downtime of the website and platform. Running bots are not affected. Please check back later.</p>tag:status.quadency.com,2005:Incident/81060622021-09-28T21:05:30-04:002021-09-28T21:05:30-04:00Bots system maintenance<p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>21:05</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>19:05</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>19:02</var> EDT</small><br><strong>Scheduled</strong> - Team will be performing maintenance on systems running bots. Users will not be able to start new bots or stop running bots for approximately 2 hours beginning 7PM EST. Bots will continue to operate normally throughout maintenance window.</p>tag:status.quadency.com,2005:Incident/80964022021-09-27T18:00:57-04:002021-09-27T18:00:57-04:00Platform Maintenance<p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>18:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>17:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>16:32</var> EDT</small><br><strong>Scheduled</strong> - The platform will undergo maintenance to improve bot performance. We’ve made every effort to ensure bots will continue to function as usual without downtime, so no action is required. However if you would feel more comfortable proactively stopping then restarting your bots after maintenance is complete, feel free to do so.</p>tag:status.quadency.com,2005:Incident/80298282021-09-19T12:40:15-04:002021-09-19T12:40:15-04:00Platform loading issues<p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>12:40</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>12:20</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.quadency.com,2005:Incident/76067552021-07-26T18:00:34-04:002021-07-26T18:00:34-04:00Platform Maintenance<p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>18:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>17:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>10:55</var> EDT</small><br><strong>Scheduled</strong> - We will be performing infrastructure maintenance at this time. Platform will be unavailable for about 1 hour, however bots will continue to operate without disruption.</p>tag:status.quadency.com,2005:Incident/75449642021-07-19T11:46:11-04:002021-07-19T11:46:11-04:00Platform loading issues<p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>11:46</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>09:54</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>05:49</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.quadency.com,2005:Incident/71126722021-05-28T18:30:19-04:002021-05-28T18:30:19-04:00Scheduled Maintenance<p><small>May <var data-var='date'>28</var>, <var data-var='time'>18:30</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>28</var>, <var data-var='time'>18:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>28</var>, <var data-var='time'>17:54</var> EDT</small><br><strong>Scheduled</strong> - To improve performance of the platform and support upcoming features, we plan to update some database configurations, which require a restart of some instances. Expect downtime of 20-30 minutes during which the platform UI will be inaccessible. Bots will not be affected and will continue to operate normally.</p>tag:status.quadency.com,2005:Incident/69878992021-05-13T00:06:20-04:002021-05-13T00:06:21-04:00Platform Loading issues<p><small>May <var data-var='date'>13</var>, <var data-var='time'>00:06</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>22:21</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>22:10</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>20:30</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.quadency.com,2005:Incident/69847712021-05-12T18:57:28-04:002021-05-12T18:57:28-04:00Platform loading issues<p><small>May <var data-var='date'>12</var>, <var data-var='time'>18:57</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>16:11</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>15:16</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>13:11</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.quadency.com,2005:Incident/68563552021-05-05T13:20:49-04:002021-05-05T13:20:49-04:00Gemini connectivity issues<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>13:20</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>30</var>, <var data-var='time'>13:56</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>11:24</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>15:21</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.quadency.com,2005:Incident/69038212021-05-03T09:45:01-04:002021-05-03T09:45:01-04:00Emergency Maintenance<p><small>May <var data-var='date'> 3</var>, <var data-var='time'>09:45</var> EDT</small><br><strong>Resolved</strong> - Team has upgraded some parts of the infrastructure to accommodate recent surge in user activity. Platform and related APIs should now be much more responsive and faster.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>09:24</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>09:24</var> EDT</small><br><strong>Investigating</strong> - We are currently performing some emergency maintenance on some services to accommodate more active users on the platform. Platform may be inaccessible for about 30 minutes.</p>tag:status.quadency.com,2005:Incident/68955252021-05-03T00:00:00-04:002021-05-03T00:00:00-04:00Platform loading issues<p><small>May <var data-var='date'> 3</var>, <var data-var='time'>00:00</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>13:32</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>12:41</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>12:39</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>